Privacy Policy – Plug n Drive
Effective Date: 07 July 2025
At Plug n Drive, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services, in full compliance with South African data protection laws, including the Protection of Personal Information Act (POPIA).
By using our website or engaging with our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address provided via forms or communication.
- Transaction Information: Payment details and billing information when purchasing services or products (handled securely via third-party payment providers).
- Technical Information: IP address, browser type, operating system, and browsing behaviour through cookies and analytics tools.
- Other Information: Any other information you voluntarily provide through surveys, support requests, or communications.
2. How We Use Your Information
- To provide our services, including EV charger installation and support.
- To communicate with you about your inquiries, orders, or service updates.
- To process payments securely via third-party payment providers.
- To improve our website, products, and services.
- To send marketing communications (only if you have given explicit consent).
- To comply with legal obligations.
3. Legal Basis for Processing
- Consent: Where you have provided clear consent for marketing or other communications.
- Contractual Necessity: To fulfill your orders or service requests.
- Legal Obligations: To comply with laws or regulations.
- Legitimate Interests: To improve our services, website, or customer experience.
4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. We may share your data with trusted third parties for:
- Payment Processors (PayFast, Stripe)
- Hosting & IT Services
- Analytics & Marketing (Google Analytics, Meta Pixel)
5. Data Storage & Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
6. Cookies & Tracking
We use cookies and similar tracking technologies to improve your experience. You can manage or disable cookies through your browser settings.
7. Your Rights Under POPIA
You have the right to access, correct, or delete your personal information, withdraw consent, or object to processing. Contact us at hello@plugndrive.co.za to exercise your rights.
8. Children’s Privacy
Our website and services are not directed to children under 18. We do not knowingly collect personal information from minors.
9. International Data Transfers
Some services may involve storing or processing data outside South Africa (cloud hosting). We ensure adequate safeguards are in place.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
11. Contact Us
Plug n Drive
📍 Benoni, Johannesburg, South Africa
📧 hello@plugndrive.co.za
Privacy Policy – Plug n Drive
Effective Date: 07 July 2025
At Plug n Drive, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services, in full compliance with South African data protection laws, including the Protection of Personal Information Act (POPIA).
By using our website or engaging with our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address provided via forms or communication.
- Transaction Information: Payment details and billing information when purchasing services or products (handled securely via third-party payment providers).
- Technical Information: IP address, browser type, operating system, and browsing behaviour through cookies and analytics tools.
- Other Information: Any other information you voluntarily provide through surveys, support requests, or communications.
2. How We Use Your Information
- To provide our services, including EV charger installation and support.
- To communicate with you about your inquiries, orders, or service updates.
- To process payments securely via third-party payment providers.
- To improve our website, products, and services.
- To send marketing communications (only if you have given explicit consent).
- To comply with legal obligations.
3. Legal Basis for Processing
- Consent: Where you have provided clear consent for marketing or other communications.
- Contractual Necessity: To fulfill your orders or service requests.
- Legal Obligations: To comply with laws or regulations.
- Legitimate Interests: To improve our services, website, or customer experience.
4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. We may share your data with trusted third parties for:
- Payment Processors (PayFast, Stripe)
- Hosting & IT Services
- Analytics & Marketing (Google Analytics, Meta Pixel)
5. Data Storage & Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
6. Cookies & Tracking
We use cookies and similar tracking technologies to improve your experience. You can manage or disable cookies through your browser settings.
7. Your Rights Under POPIA
You have the right to access, correct, or delete your personal information, withdraw consent, or object to processing. Contact us at hello@plugndrive.co.za to exercise your rights.
8. Children’s Privacy
Our website and services are not directed to children under 18. We do not knowingly collect personal information from minors.
9. International Data Transfers
Some services may involve storing or processing data outside South Africa (cloud hosting). We ensure adequate safeguards are in place.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
11. Contact Us
Plug n Drive
📍 Benoni, Johannesburg, South Africa
📧 hello@plugndrive.co.za